Thanks for shopping gator-tape.com. If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS
You have 14 calendar days to return an item from the date you received it. (You will be responsible for the cost of returning the item/s.)
To be eligible for a return your item must be; unused in the original packaging, in the same condition that you received it along with receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund, excluding any shipping costs, to your original method of payment. You will receive the credit within 14 days, depending on the policies of your payment provider.
Non UK Orders: Items that are sent outside of the UK and are returned due to failure of payment of import duties and taxes will incur a restocking fee of 25%
REPLACEMENTS
Gatortape is not responsible for tape measures that have had long use or that show damage resulting from excessive wear, misuse, abuse, damage from accident or alteration of this product. Gatortape tape measures are inspected and tested before shipment and believed to be free from defects in workmanship and material. This sheet will help you to determine if a tape measure is defective and should be replaced free of charge.
To help you keep your tape measure in good working order and extend its useful life please read the blog on caring for your Gatortape
VALID REPLACEMENT CONDITIONS
A tape measure showing defects in material or workmanship like those shown below will be replaced free of charge. Please contact support@gator-tape.com enclosing your original invoice and a picture and description of the specific issue. We reserve the right to request additional pictures and may send a return label for returning to us for quality control purposes
Missing Hook Rivets
Rivets missing from the hook tip
Broken Spring; Blade Will Not Retract
Ruler shows little or no wear, no signs of abuse — but blade will not retract into the case or wants to feed itself out of the case mouth
Defective Component
Ruler shows little or no wear, no signs of abuse — but one of its components is broken or will not function correctly.
Blade Coating Missing
New, never used tape measures without the Lacquer coating within the first 3 or 6 inches of the blade.
CONDITIONS NOT COVERED BY WARRANTY
Tape measures indicating hard wear or showing damage from an accident or misuse will not be replaced free of charge. The examples shown below are examples of conditions not covered by warranty.
Rusty Blade or Hook
Rust and corrosion on blade or hook indicates that the tape measure has been exposed to moisture for long periods
Foreign Material on Blade or in Case
Foreign material coating the blade or contaminating the case interior will interfere with tape measure operation.
Torn or Damaged Blade
Blade torn by retracting at high speed, broken by being stepped on or accidentally cut by a power tool.
Worn Out Beyond Expected Life
Bare metal showing on the blade; excessive wear on case exterior indicates that the tape measure is worn out.
Mistreated or Abused
Broken parts, cracked cases, twisted or badly kinked blades indicate that the tape measure has been abused.
